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T.A.C. Method

Train, follow up and hold accountable:
the order that makes the team execute.

T.A.C. is Consali's method for the team to practice, every day, what the strategy defined. It has three sequential and interdependent pillars: when one is poorly executed, it compromises the others.

3.
Sequential pillars
100%
Accountability with data and history
0%
Accountability without training
T.A.C. Method

The method that ensures
the team truly executes.

Training, Monitoring and Accountability. Three sequential and interdependent pillars: one poorly executed compromises the others.

T
Pillar 01

Training

Train with purpose and standards

An employee can only be held accountable for what they were taught. Training is, above all, an act of fairness by the manager.

  • Onboarding with standards and documentation
  • Technical and behavioral training
  • Periodic and situational refreshers
  • Permanent reference material
A
Pillar 02

Monitoring

Observe, measure and give feedback with clarity

A manager who does not monitor loses the right to hold others accountable. Without systematic observation, any accountability becomes arbitrary.

  • Daily behavior observation
  • Weekly review of process and results
  • Specific and committed feedback
  • Real KPIs per employee and per area
C
Pillar 03

Accountability

Hold accountable with consistency and authority

Holding people accountable with authority is only possible when the manager has fulfilled their role first. T.A.C. ensures accountability arrives well supported.

  • Accountability for process before results
  • Data and history, not perception
  • Proportional levels: guidance, warning, formal
  • Consistency for everyone, no favoritism
The team’s result is, above all, the manager’s responsibility. When the manager trains with quality, monitors with consistency and holds the team accountable with authority, performance is not an accident: it is a natural consequence.
Signs that T.A.C. is missing

When the team does not execute,
the problem starts earlier.

01

Everyone does it their own way

There is a process, but no one was really trained. The standard stays on paper and results vary from person to person.

02

Rare follow up

The manager only looks when something goes wrong. Without observation and indicators, there is no history to guide anyone.

03

Accountability without criteria

Accountability arrives without training and without data, becomes perception and creates conflict instead of improvement.

Where T.A.C. comes in

T.A.C. is present
throughout the method.

01

People Pillar

It is the foundation of the People pillar: roles, goals, management routines and the cycle of training, following up and holding accountable.

See the People pillar →
02

C.L.A.R.O.

In C.L.A.R.O., T.A.C. runs in parallel with implementation, with workshops and training for leaders and teams.

Discover C.L.A.R.O. →
03

Commercial, Financial and Marketing pillars

Each pillar has a training and follow up stage so the new process becomes routine.

See the Commercial pillar →
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